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  • For the elderly and for customers with disabilities
  • For customers with children
  • For Our Foreign Visitors
  • Please consult one of our representatives!
  • Shopping advisers will be on standby!
  • Please feel free to make use of our convenient facilities.
  • We accept custom orders for name imprints/engravings.
  • Lady-Friendly Spots & Services
  • Repair, processing, reform maintenance
  • Information for card & circle of Daimaru
  • We handle various gift coupons
  • Assistance dog, pet to customer of companion

Service Guide

For Our Foreign Visitors

Special Shopping Coupon: 5% OFF

Some stores and brands will not be available for discounts, such as food commodities, blue-ribbon items, watches, and any international boutique products.

・Cash, Union Pay Cards, and credit cards are all accepted.

・Customers will receive a 5% OFF coupon upon presenting their passports at the locations indicated below.

・However,this only is for customers who have been in Japan for less than 6 month.

・Only customer of the foreign family register is available. Thank you for your understanding beforehand.

●1F / Information Desk
※Reception hours of the toarodo information desk is from 12:00 to 20:00.

Free Wi-Fi

Wi-Fi is available free. (Japanese customer is available, too.)
"KOBE FREE Wi-Fi" Spot at Daimaru Kobe
●1F / Information Desk

Chinese Interpreting Services, English Interpreting Services

Our interpreting staff will be on call to assist customers so that they can have an enjoyable shopping experience.
●1F / Information Desk
※Reception hours of the toarodo information desk is from 12:00 to 20:00.

Currency Exchange (to JPY)

We make exchanges with the U.S. Dollar only.
●8F / Tax Exemption Counter

Accepted Credit Cards

Credit Cards

We accept a range of credit cards, including VISA, MASTERCARD, JCB and American Express. (Please contact our staff for more details)

UNION PAY Card

Your Union Pay Card can be used in each sales department. (Some departments are excluded)

Export Tax Exemption Procedure

Customers can undergo export tax-exemption procedures for all items purchased on that day at our store.
When finished shopping, please bring your sales receipt(s) and all items purchased to the tax exemption counter. (Some stores/items excluded)

※At our store, we withhold 1.1% of all exempted tax as a tax-exemption fee, whereas customers will be refunded the remaining 6.9%. We ask for your understanding on this matter.

●8F / Tax Exemption Counter

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